Yiga AI

Guest Communication & WhatsApp Concierge

Use AI to draft guest replies, plan WhatsApp bots and suggest relevant extras.

BeginnerNewCertificate

New courseUpdated October 2026English

Part of AI for Hospitality & Tourism · Course 4 of 5

Free

  • Pay with MTN MoMo, Airtel Money, M-Pesa or card
  • Learn on phone, laptop or WhatsApp
  • Certificate of completion
  • Downloadable lessons for low data
Training 5 or more people? Get Yiga for Business

What you'll learn

  • Plan a WhatsApp bot flow for common guest questions.
  • Draft clear replies about check-in, amenities and property rules.
  • Identify requests that need a staff member’s attention.
  • Use AI to draft multilingual guest replies.
  • Check translated messages for meaning, tone and accuracy.
  • Write relevant upsell messages with confirmed prices and availability.
  • Build a guest communication workflow for the graded project.

Skills you'll gain

Bot flow planningWhatsApp communicationMultilingual draftingResponse checkingGuest upsellingHuman handover

This course includes

  • 11h of video
  • 12 lessons
  • 3 quizzes
  • 1 project
  • AI tutor
  • Certificate of completion
  • Mobile and offline access

Curriculum

3 modules · 16 lessons · 11h total
  • Overview and set-up40m
  • Core concepts40m
  • Worked example40m
  • Hands-on practice40m
  • Module quiz: Bots20m

Projects

Graded project: Guest Communication & WhatsApp Concierge

Apply everything from Guest Communication & WhatsApp Concierge in one graded, portfolio-ready build.

Requirements

  • A phone, tablet or computer with internet access.
  • Basic typing skills and familiarity with WhatsApp.
  • Sample property details for practice; avoid sharing real guest personal information.
  • No prior AI or bot-building experience needed.

Description

Learn how AI can support guest communication through WhatsApp. This beginner course covers bots for routine questions, multilingual replies and upsells such as breakfast, airport transfers or late checkout. Each topic includes an overview and set-up, core concepts, a worked example, hands-on practice and a quiz. Practise planning bot responses, checking translated messages and offering extras without pressuring guests. Keep property details accurate and recognise when a person needs to take over. Bring these skills together in the graded Guest Communication & WhatsApp Concierge project. The focus is on clear, useful messages for guest-facing work in hotels, lodges, guesthouses and serviced apartments.

Who this course is for

  • Hotel and lodge receptionists answering guest enquiries.
  • Guesthouse owners managing bookings and guest messages.
  • Serviced apartment hosts coordinating arrivals and guest requests.
  • Reservations staff communicating with guests in different languages.

Career outcomes

Frequently asked questions

Will I receive a certificate?

Check the course enrolment details or contact support to confirm whether a certificate is available and what completion requirements apply.

How long will I have access to the course?

Access length depends on the enrolment terms. Check those details before enrolling or ask support to clarify.

Can I study offline or with limited mobile data?

Check whether downloadable materials or low-data options are available. Do not assume all lessons work offline; online practice and assessments may require an internet connection.

Can I pay with MTN MoMo, Airtel Money, M-Pesa or a card?

Check the payment screen for methods available in your country. MTN MoMo, Airtel Money, M-Pesa and card availability may vary; contact support if your preferred option is not listed.

How do I request a refund?

Contact support to ask about refunds and the terms that apply to your enrolment.

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