Yiga AI

Course 4 of 5

Citizen Services & Chatbots

Service design, WhatsApp/USSD bots, Languages, and more.

Yiga AI

Beginner en

Beginner · Course · 3 weeks at 5 hrs/week

Duration
3 weeks
Effort
5 hrs/week
Lessons
12
Hands-on exercises
12
Projects
1
Language
en

What you’ll learn

Skills you can put to work.

AI for Public Service

Citizen Services & Chatbots

Data-Driven Policy & Reporting

Document Processing & Records

Syllabus

Every module, step by step.

3 modules · 16 lessons · 11 hours · 1 graded project

660 minutes of guided lesson time.

Sign in and enrol to unlock every lesson. The first lesson is open as a preview.

Module 1 · 5 lessons · 3 hoursService designModule 1 of 3 in Citizen Services & Chatbots.

  1. Overview and set-up

    Overview and set-up — Service design in Citizen Services & Chatbots.

    Lesson

    40 min

  2. Core concepts

    Core concepts — Service design in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Service design in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Service design in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  5. Module quiz: Service design

    Check what you learned in Service design before moving on.

    Quiz · Locked

    20 min
Module 2 · 5 lessons · 3 hours LockedWhatsApp/USSD botsModule 2 of 3 in Citizen Services & Chatbots.

  1. Overview and set-up

    Overview and set-up — WhatsApp/USSD bots in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — WhatsApp/USSD bots in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — WhatsApp/USSD bots in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — WhatsApp/USSD bots in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  5. Module quiz: WhatsApp/USSD bots

    Check what you learned in WhatsApp/USSD bots before moving on.

    Quiz · Locked

    20 min
Module 3 · 6 lessons · 5 hours LockedLanguagesModule 3 of 3 in Citizen Services & Chatbots.

  1. Overview and set-up

    Overview and set-up — Languages in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Languages in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Languages in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Languages in Citizen Services & Chatbots.

    Lesson · Locked

    40 min

  5. Module quiz: Languages

    Check what you learned in Languages before moving on.

    Quiz · Locked

    20 min

  6. Graded project: Citizen Services & Chatbots

    Apply everything from Citizen Services & Chatbots in one graded, portfolio-ready build.

    Graded project · Locked

    120 min

Applied learning project

Make the learning visible.

Use Graded project: Citizen Services & Chatbots to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Apply the course’s core skillMake and explain practical decisionsCreate evidence you can share
Joel N., Career readiness

Your instructor

Joel N.

Career readiness

Connects technical learning to portfolios, interviews and confident career moves.

Amina Hassan, Yiga learner

“The track removed the uncertainty. I knew what to learn next and what to show employers.”

Amina Hassan

Career switcher, Dar es Salaam

Continue with

Your next best step.

Following the order of AI for Civil Servants & Government.

See the full chain

Next lesson

Overview and set-up

Citizen Services & Chatbots

40 min · Resume

Course 5 in the track

AI for Public Service

Use cases, Policy, Procurement, and more.

Beginner · Course · 3 weeks at 5 hrs/week

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