Yiga AI

Course 3 of 5

Customer Communication & Tracking

WhatsApp updates, Chatbots, Complaints, and more.

Yiga AI

Beginner en

Beginner · Course · 3 weeks at 5 hrs/week

Duration
3 weeks
Effort
5 hrs/week
Lessons
12
Hands-on exercises
12
Projects
1
Language
en

What you’ll learn

Skills you can put to work.

AI in Logistics

Demand Forecasting & Inventory

Route Optimisation & Fleet Management

Customer Communication & Tracking

Syllabus

Every module, step by step.

3 modules · 16 lessons · 11 hours · 1 graded project

660 minutes of guided lesson time.

Sign in and enrol to unlock every lesson. The first lesson is open as a preview.

Module 1 · 5 lessons · 3 hoursWhatsApp updatesModule 1 of 3 in Customer Communication & Tracking.

  1. Overview and set-up

    Overview and set-up — WhatsApp updates in Customer Communication & Tracking.

    Lesson

    40 min

  2. Core concepts

    Core concepts — WhatsApp updates in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — WhatsApp updates in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — WhatsApp updates in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  5. Module quiz: WhatsApp updates

    Check what you learned in WhatsApp updates before moving on.

    Quiz · Locked

    20 min
Module 2 · 5 lessons · 3 hours LockedChatbotsModule 2 of 3 in Customer Communication & Tracking.

  1. Overview and set-up

    Overview and set-up — Chatbots in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Chatbots in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Chatbots in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Chatbots in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  5. Module quiz: Chatbots

    Check what you learned in Chatbots before moving on.

    Quiz · Locked

    20 min
Module 3 · 6 lessons · 5 hours LockedComplaintsModule 3 of 3 in Customer Communication & Tracking.

  1. Overview and set-up

    Overview and set-up — Complaints in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Complaints in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Complaints in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Complaints in Customer Communication & Tracking.

    Lesson · Locked

    40 min

  5. Module quiz: Complaints

    Check what you learned in Complaints before moving on.

    Quiz · Locked

    20 min

  6. Graded project: Customer Communication & Tracking

    Apply everything from Customer Communication & Tracking in one graded, portfolio-ready build.

    Graded project · Locked

    120 min

Applied learning project

Make the learning visible.

Use Graded project: Customer Communication & Tracking to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Apply the course’s core skillMake and explain practical decisionsCreate evidence you can share
Grace A., AI for professions

Your instructor

Grace A.

AI for professions

Shows working professionals how to use AI responsibly inside everyday workflows.

Samuel Mwangi, Yiga learner

“The examples felt relevant to public service and worked on the connection I actually have.”

Samuel Mwangi

Public service officer, Nairobi

Continue with

Your next best step.

Following the order of AI for Logistics & Supply Chain.

See the full chain

Next lesson

Overview and set-up

Customer Communication & Tracking

40 min · Resume

Course 4 in the track

Route Optimisation & Fleet Management

Maps, Scheduling, Fuel, and more.

Beginner · Course · 3 weeks at 5 hrs/week

Course 5 in the track

Demand Forecasting & Inventory

Data, Models, Stock optimisation, and more.

Beginner · Course · 3 weeks at 5 hrs/week

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Previous courseCapstone: Optimise a Delivery OperationNext courseRoute Optimisation & Fleet Management

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