Yiga AI

Course 8 of 13

Project: Multilingual Customer Support Bot

Design, RAG over docs, WhatsApp channel, and more.

Yiga AI

Advanced en

Advanced · Course · 4 weeks at 5 hrs/week

Duration
4 weeks
Effort
5 hrs/week
Lessons
24
Hands-on exercises
24
Projects
1
Language
en

What you’ll learn

Skills you can put to work.

LLMs for Developers

Prompt Engineering for Production

Retrieval-Augmented Generation (RAG)

Building AI Agents

Syllabus

Every module, step by step.

4 modules · 29 lessons · 19 hours · 1 graded project

1160 minutes of guided lesson time.

Sign in and enrol to unlock every lesson. The first lesson is open as a preview.

Module 1 · 7 lessons · 4.3 hoursDesignModule 1 of 4 in Project: Multilingual Customer Support Bot.

  1. Overview and set-up

    Overview and set-up — Design in Project: Multilingual Customer Support Bot.

    Lesson

    40 min

  2. Core concepts

    Core concepts — Design in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Design in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Design in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  5. Common pitfalls

    Common pitfalls — Design in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  6. Applying it at work

    Applying it at work — Design in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  7. Module quiz: Design

    Check what you learned in Design before moving on.

    Quiz · Locked

    20 min
Module 2 · 7 lessons · 4.3 hours LockedRAG over docsModule 2 of 4 in Project: Multilingual Customer Support Bot.

  1. Overview and set-up

    Overview and set-up — RAG over docs in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — RAG over docs in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — RAG over docs in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — RAG over docs in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  5. Common pitfalls

    Common pitfalls — RAG over docs in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  6. Applying it at work

    Applying it at work — RAG over docs in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  7. Module quiz: RAG over docs

    Check what you learned in RAG over docs before moving on.

    Quiz · Locked

    20 min
Module 3 · 7 lessons · 4.3 hours LockedWhatsApp channelModule 3 of 4 in Project: Multilingual Customer Support Bot.

  1. Overview and set-up

    Overview and set-up — WhatsApp channel in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — WhatsApp channel in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — WhatsApp channel in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — WhatsApp channel in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  5. Common pitfalls

    Common pitfalls — WhatsApp channel in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  6. Applying it at work

    Applying it at work — WhatsApp channel in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  7. Module quiz: WhatsApp channel

    Check what you learned in WhatsApp channel before moving on.

    Quiz · Locked

    20 min
Module 4 · 8 lessons · 6.3 hours LockedMetricsModule 4 of 4 in Project: Multilingual Customer Support Bot.

  1. Overview and set-up

    Overview and set-up — Metrics in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Metrics in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Metrics in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Metrics in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  5. Common pitfalls

    Common pitfalls — Metrics in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  6. Applying it at work

    Applying it at work — Metrics in Project: Multilingual Customer Support Bot.

    Lesson · Locked

    40 min

  7. Module quiz: Metrics

    Check what you learned in Metrics before moving on.

    Quiz · Locked

    20 min

  8. Graded project: Project: Multilingual Customer Support Bot

    Apply everything from Project: Multilingual Customer Support Bot in one graded, portfolio-ready build.

    Graded project · Locked

    120 min

Applied learning project

Make the learning visible.

Use Graded project: Project: Multilingual Customer Support Bot to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Apply the course’s core skillMake and explain practical decisionsCreate evidence you can share
Joel N., Career readiness

Your instructor

Joel N.

Career readiness

Connects technical learning to portfolios, interviews and confident career moves.

Amina Hassan, Yiga learner

“The track removed the uncertainty. I knew what to learn next and what to show employers.”

Amina Hassan

Career switcher, Dar es Salaam

Continue with

Your next best step.

Following the order of AI Engineer (LLM Applications).

See the full chain

Next lesson

Overview and set-up

Project: Multilingual Customer Support Bot

40 min · Resume

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