Yiga AI

Course 5 of 5

Agent Productivity with AI

Reply drafting, Summaries, Knowledge base, and more.

Yiga AI

Beginner en

Beginner · Course · 3 weeks at 5 hrs/week

Duration
3 weeks
Effort
5 hrs/week
Lessons
13
Hands-on exercises
13
Projects
1
Language
en

What you’ll learn

Skills you can put to work.

AI in Customer Service

Building Support Bots (WhatsApp & Web)

Agent Productivity with AI

Service Analytics & Quality

Syllabus

Every module, step by step.

3 modules · 17 lessons · 11 hours · 1 graded project

668 minutes of guided lesson time.

Sign in and enrol to unlock every lesson. The first lesson is open as a preview.

Module 1 · 6 lessons · 3.1 hoursReply draftingModule 1 of 3 in Agent Productivity with AI.

  1. Quick start: your first useful AI result

    A 5–10 minute win you can use today.

    Lesson

    8 min

  2. Overview and set-up

    Overview and set-up — Reply drafting in Agent Productivity with AI.

    Lesson · Locked

    40 min

  3. Core concepts

    Core concepts — Reply drafting in Agent Productivity with AI.

    Lesson · Locked

    40 min

  4. Worked example

    Worked example — Reply drafting in Agent Productivity with AI.

    Lesson · Locked

    40 min

  5. Hands-on practice

    Hands-on practice — Reply drafting in Agent Productivity with AI.

    Lesson · Locked

    40 min

  6. Module quiz: Reply drafting

    Check what you learned in Reply drafting before moving on.

    Quiz · Locked

    20 min
Module 2 · 5 lessons · 3 hours LockedSummariesModule 2 of 3 in Agent Productivity with AI.

  1. Overview and set-up

    Overview and set-up — Summaries in Agent Productivity with AI.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Summaries in Agent Productivity with AI.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Summaries in Agent Productivity with AI.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Summaries in Agent Productivity with AI.

    Lesson · Locked

    40 min

  5. Module quiz: Summaries

    Check what you learned in Summaries before moving on.

    Quiz · Locked

    20 min
Module 3 · 6 lessons · 5 hours LockedKnowledge baseModule 3 of 3 in Agent Productivity with AI.

  1. Overview and set-up

    Overview and set-up — Knowledge base in Agent Productivity with AI.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Knowledge base in Agent Productivity with AI.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Knowledge base in Agent Productivity with AI.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Knowledge base in Agent Productivity with AI.

    Lesson · Locked

    40 min

  5. Module quiz: Knowledge base

    Check what you learned in Knowledge base before moving on.

    Quiz · Locked

    20 min

  6. Graded project: Agent Productivity with AI

    Apply everything from Agent Productivity with AI in one graded, portfolio-ready build.

    Graded project · Locked

    120 min

Applied learning project

Make the learning visible.

Use Graded project: Agent Productivity with AI to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Apply the course’s core skillMake and explain practical decisionsCreate evidence you can share
Daniel O., Data & analytics

Your instructor

Daniel O.

Data & analytics

Turns real African data problems into practical lessons learners can apply immediately.

Brian Okello, Yiga learner

“The course content made machine learning understandable, and the practice kept me moving.”

Brian Okello

Software developer, Kampala

Continue with

Your next best step.

Following the order of AI for Customer Service Teams.

See the full chain

Next lesson

Quick start: your first useful AI result

Agent Productivity with AI

8 min · Resume

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