Yiga AI

Course 4 of 5

Capstone: Launch an AI Support Channel

Design, Build, Train team, and more.

Yiga AI

Beginner en

Beginner · Course · 3 weeks at 5 hrs/week

Duration
3 weeks
Effort
5 hrs/week
Lessons
12
Hands-on exercises
12
Projects
1
Language
en

What you’ll learn

Skills you can put to work.

AI in Customer Service

Building Support Bots (WhatsApp & Web)

Agent Productivity with AI

Service Analytics & Quality

Syllabus

Every module, step by step.

3 modules · 16 lessons · 11 hours · 1 graded project

660 minutes of guided lesson time.

Sign in and enrol to unlock every lesson. The first lesson is open as a preview.

Module 1 · 5 lessons · 3 hoursDesignModule 1 of 3 in Capstone: Launch an AI Support Channel.

  1. Overview and set-up

    Overview and set-up — Design in Capstone: Launch an AI Support Channel.

    Lesson

    40 min

  2. Core concepts

    Core concepts — Design in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Design in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Design in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  5. Module quiz: Design

    Check what you learned in Design before moving on.

    Quiz · Locked

    20 min
Module 2 · 5 lessons · 3 hours LockedBuildModule 2 of 3 in Capstone: Launch an AI Support Channel.

  1. Overview and set-up

    Overview and set-up — Build in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Build in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Build in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Build in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  5. Module quiz: Build

    Check what you learned in Build before moving on.

    Quiz · Locked

    20 min
Module 3 · 6 lessons · 5 hours LockedTrain teamModule 3 of 3 in Capstone: Launch an AI Support Channel.

  1. Overview and set-up

    Overview and set-up — Train team in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Train team in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Train team in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Train team in Capstone: Launch an AI Support Channel.

    Lesson · Locked

    40 min

  5. Module quiz: Train team

    Check what you learned in Train team before moving on.

    Quiz · Locked

    20 min

  6. Graded project: Capstone: Launch an AI Support Channel

    Apply everything from Capstone: Launch an AI Support Channel in one graded, portfolio-ready build.

    Graded project · Locked

    120 min

Applied learning project

Make the learning visible.

Use Graded project: Capstone: Launch an AI Support Channel to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Apply the course’s core skillMake and explain practical decisionsCreate evidence you can share
Joel N., Career readiness

Your instructor

Joel N.

Career readiness

Connects technical learning to portfolios, interviews and confident career moves.

Amina Hassan, Yiga learner

“The track removed the uncertainty. I knew what to learn next and what to show employers.”

Amina Hassan

Career switcher, Dar es Salaam

Continue with

Your next best step.

Following the order of AI for Customer Service Teams.

See the full chain

Next lesson

Overview and set-up

Capstone: Launch an AI Support Channel

40 min · Resume

Course 5 in the track

Agent Productivity with AI

Reply drafting, Summaries, Knowledge base, and more.

Beginner · Course · 3 weeks at 5 hrs/week

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