Course 1 of 5
AI in Customer ServiceChatbots, Agent assist, Quality, and more.
Beginner · Course · 3 weeks at 5 hrs/week
11 hours · 12 lessons · 12 exercises · 3 quizzes · 1 project
Professional track
AI for Customer Service Teams
5 courses, 25 hours, ending in Capstone: Launch an AI Support Channel.
Yiga AI
Beginner en
Beginner · Profession Track · 1–2 months at 10 hrs/week
- Duration
- 1–2 months
- Effort
- 10 hrs/week
- Courses
- 5
- Hands-on exercises
- 61
- Projects
- 5
- Certificate
- Included
Your pace≈ 1–2 months · 55 hours total
What you'll learn
5 courses in this track
- 01AI in Customer ServiceBeginner · 11 hours · 12 lessonsChatbots · Agent assist · Quality
- 02Building Support Bots (WhatsApp & Web)Beginner · 11 hours · 12 lessonsFlows · FAQs · Languages
- 03Service Analytics & QualityBeginner · 11 hours · 12 lessonsMetrics · Feedback analysis · Coaching
- 04Capstone: Launch an AI Support ChannelBeginner · 11 hours · 12 lessonsDesign · Build · Train team
- 05Agent Productivity with AIBeginner · 11.1 hours · 13 lessonsReply drafting · Summaries · Knowledge base
About this track
What you’ll learn.
1
AI in Customer Service
2
Building Support Bots (WhatsApp & Web)
3
Agent Productivity with AI
4
Service Analytics & Quality
Skills you’ll gain
AI at Work
How this compares
Comparable to Coursera GenAI Academy · Udemy Business GenAI · LinkedIn Learning. This track is 55 hours of study — about 1–2 months at 10 hrs/week.
Career outcomes
Turn learning into forward motion.
Build job-ready evidence for roles that use these skills every day.
AI-ready professional
Curriculum
A clear path, course by course.
Complete the courses in order so each new skill builds on the last.
- 1View course
- 2View course
Course 2 of 5
Building Support Bots (WhatsApp & Web)Flows, FAQs, Languages, and more.
Beginner · Course · 3 weeks at 5 hrs/week
11 hours · 12 lessons · 12 exercises · 3 quizzes · 1 project
- 3View course
Course 3 of 5
Service Analytics & QualityMetrics, Feedback analysis, Coaching, and more.
Beginner · Course · 3 weeks at 5 hrs/week
11 hours · 12 lessons · 12 exercises · 3 quizzes · 1 project
- 4View course
Course 4 of 5
Capstone: Launch an AI Support ChannelDesign, Build, Train team, and more.
Beginner · Course · 3 weeks at 5 hrs/week
11 hours · 12 lessons · 12 exercises · 3 quizzes · 1 project
- 5View course
Course 5 of 5
Agent Productivity with AIReply drafting, Summaries, Knowledge base, and more.
Beginner · Course · 3 weeks at 5 hrs/week
11 hours · 13 lessons · 13 exercises · 3 quizzes · 1 project
Applied learning project
Finish with work you can show.
Bring the track together in Agent Productivity with AI. Apply what you have learned to a practical challenge and explain the decisions behind your solution.
- AI in Customer Service
- Building Support Bots (WhatsApp & Web)
- Agent Productivity with AI
Learn from experts
Joel N.
Career readiness
Connects technical learning to portfolios, interviews and confident career moves.
“The track removed the uncertainty. I knew what to learn next and what to show employers.”
Frequently asked questions
Before you begin.
Do I need prior experience?
This track is designed for beginner learners. Start with the first course and follow the numbered path so each skill builds naturally.
How long will the track take?
The track contains 5 courses and about 55 hours of learning. Most learners finish in around 1–2 months at 10 hrs/week.
Can I learn on my phone?
Yes. Yiga lessons are designed to work across phones and computers, so you can keep learning on the device available to you.
Will I earn a credential?
You can earn a shareable Yiga credential after completing the required learning and assessment activities in the track.
Is financial support available?
Scholarship and financial-aid options are available for eligible learners. Contact the Yiga support team before enrolling for guidance.
Ready when you are
Start this track today.
Begin with course 1 of 5, AI in Customer Service, and work through the path at your own pace.
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