Yiga AI

Course 2 of 5

Building Support Bots (WhatsApp & Web)

Flows, FAQs, Languages, and more.

Yiga AI

Beginner en

Beginner · Course · 3 weeks at 5 hrs/week

Duration
3 weeks
Effort
5 hrs/week
Lessons
12
Hands-on exercises
12
Projects
1
Language
en

What you’ll learn

Skills you can put to work.

AI in Customer Service

Building Support Bots (WhatsApp & Web)

Agent Productivity with AI

Service Analytics & Quality

Syllabus

Every module, step by step.

3 modules · 16 lessons · 11 hours · 1 graded project

660 minutes of guided lesson time.

Sign in and enrol to unlock every lesson. The first lesson is open as a preview.

Module 1 · 5 lessons · 3 hoursFlowsModule 1 of 3 in Building Support Bots (WhatsApp & Web).

  1. Overview and set-up

    Overview and set-up — Flows in Building Support Bots (WhatsApp & Web).

    Lesson

    40 min

  2. Core concepts

    Core concepts — Flows in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Flows in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Flows in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  5. Module quiz: Flows

    Check what you learned in Flows before moving on.

    Quiz · Locked

    20 min
Module 2 · 5 lessons · 3 hours LockedFAQsModule 2 of 3 in Building Support Bots (WhatsApp & Web).

  1. Overview and set-up

    Overview and set-up — FAQs in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — FAQs in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — FAQs in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — FAQs in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  5. Module quiz: FAQs

    Check what you learned in FAQs before moving on.

    Quiz · Locked

    20 min
Module 3 · 6 lessons · 5 hours LockedLanguagesModule 3 of 3 in Building Support Bots (WhatsApp & Web).

  1. Overview and set-up

    Overview and set-up — Languages in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Languages in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Languages in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Languages in Building Support Bots (WhatsApp & Web).

    Lesson · Locked

    40 min

  5. Module quiz: Languages

    Check what you learned in Languages before moving on.

    Quiz · Locked

    20 min

  6. Graded project: Building Support Bots (WhatsApp & Web)

    Apply everything from Building Support Bots (WhatsApp & Web) in one graded, portfolio-ready build.

    Graded project · Locked

    120 min

Applied learning project

Make the learning visible.

Use Graded project: Building Support Bots (WhatsApp & Web) to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Apply the course’s core skillMake and explain practical decisionsCreate evidence you can share
Mariam K., Software & cloud

Your instructor

Mariam K.

Software & cloud

Helps new developers build reliable products through clear explanations and guided practice.

Diana Nsiiza, Yiga learner

“I use what I learned in my work now, not in some distant future project.”

Diana Nsiiza

Data analyst, Entebbe

Continue with

Your next best step.

Following the order of AI for Customer Service Teams.

See the full chain

Next lesson

Overview and set-up

Building Support Bots (WhatsApp & Web)

40 min · Resume

Course 3 in the track

Service Analytics & Quality

Metrics, Feedback analysis, Coaching, and more.

Beginner · Course · 3 weeks at 5 hrs/week

Course 4 in the track

Capstone: Launch an AI Support Channel

Design, Build, Train team, and more.

Beginner · Course · 3 weeks at 5 hrs/week

Course 5 in the track

Agent Productivity with AI

Reply drafting, Summaries, Knowledge base, and more.

Beginner · Course · 3 weeks at 5 hrs/week

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