Yiga AI

Course 1 of 5

AI in Customer Service

Chatbots, Agent assist, Quality, and more.

Yiga AI

Beginner en

Beginner · Course · 3 weeks at 5 hrs/week

Duration
3 weeks
Effort
5 hrs/week
Lessons
12
Hands-on exercises
12
Projects
1
Language
en

What you’ll learn

Skills you can put to work.

AI in Customer Service

Building Support Bots (WhatsApp & Web)

Agent Productivity with AI

Service Analytics & Quality

Syllabus

Every module, step by step.

3 modules · 16 lessons · 11 hours · 1 graded project

660 minutes of guided lesson time.

Sign in and enrol to unlock every lesson. The first lesson is open as a preview.

Module 1 · 5 lessons · 3 hoursChatbotsModule 1 of 3 in AI in Customer Service.

  1. Overview and set-up

    Overview and set-up — Chatbots in AI in Customer Service.

    Lesson

    40 min

  2. Core concepts

    Core concepts — Chatbots in AI in Customer Service.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Chatbots in AI in Customer Service.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Chatbots in AI in Customer Service.

    Lesson · Locked

    40 min

  5. Module quiz: Chatbots

    Check what you learned in Chatbots before moving on.

    Quiz · Locked

    20 min
Module 2 · 5 lessons · 3 hours LockedAgent assistModule 2 of 3 in AI in Customer Service.

  1. Overview and set-up

    Overview and set-up — Agent assist in AI in Customer Service.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Agent assist in AI in Customer Service.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Agent assist in AI in Customer Service.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Agent assist in AI in Customer Service.

    Lesson · Locked

    40 min

  5. Module quiz: Agent assist

    Check what you learned in Agent assist before moving on.

    Quiz · Locked

    20 min
Module 3 · 6 lessons · 5 hours LockedQualityModule 3 of 3 in AI in Customer Service.

  1. Overview and set-up

    Overview and set-up — Quality in AI in Customer Service.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — Quality in AI in Customer Service.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Quality in AI in Customer Service.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Quality in AI in Customer Service.

    Lesson · Locked

    40 min

  5. Module quiz: Quality

    Check what you learned in Quality before moving on.

    Quiz · Locked

    20 min

  6. Graded project: AI in Customer Service

    Apply everything from AI in Customer Service in one graded, portfolio-ready build.

    Graded project · Locked

    120 min

Applied learning project

Make the learning visible.

Use Graded project: AI in Customer Service to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Apply the course’s core skillMake and explain practical decisionsCreate evidence you can share
Daniel O., Data & analytics

Your instructor

Daniel O.

Data & analytics

Turns real African data problems into practical lessons learners can apply immediately.

Brian Okello, Yiga learner

“The course content made machine learning understandable, and the practice kept me moving.”

Brian Okello

Software developer, Kampala

Continue with

Your next best step.

Following the order of AI for Customer Service Teams.

See the full chain

Next lesson

Overview and set-up

AI in Customer Service

40 min · Resume

Course 2 in the track

Building Support Bots (WhatsApp & Web)

Flows, FAQs, Languages, and more.

Beginner · Course · 3 weeks at 5 hrs/week

Course 3 in the track

Service Analytics & Quality

Metrics, Feedback analysis, Coaching, and more.

Beginner · Course · 3 weeks at 5 hrs/week

Course 4 in the track

Capstone: Launch an AI Support Channel

Design, Build, Train team, and more.

Beginner · Course · 3 weeks at 5 hrs/week

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