Customer Service & Onboarding with AI
Chatbots, KYC automation, WhatsApp banking, and more.
Course 2 of 5
Credit scoring, Fraud, KYC, and more.
Yiga AI
Beginner · Course · 3 weeks at 5 hrs/week
What you’ll learn
AI in Financial Services
Customer Service & Onboarding with AI
Risk, Fraud & Credit Analytics
Product Innovation & Mobile Money
Syllabus
3 modules · 17 lessons · 11 hours · 1 graded project
668 minutes of guided lesson time.
Sign in and enrol to unlock every lesson. The first lesson is open as a preview.
Quick start: clean a messy spreadsheet with AI
A 5–10 minute win you can use today.
Lesson
Overview and set-up
Overview and set-up — Credit scoring in AI in Financial Services.
Lesson · Locked
Core concepts
Core concepts — Credit scoring in AI in Financial Services.
Lesson · Locked
Worked example
Worked example — Credit scoring in AI in Financial Services.
Lesson · Locked
Hands-on practice
Hands-on practice — Credit scoring in AI in Financial Services.
Lesson · Locked
Module quiz: Credit scoring
Check what you learned in Credit scoring before moving on.
Quiz · Locked
Overview and set-up
Overview and set-up — Fraud in AI in Financial Services.
Lesson · Locked
Core concepts
Core concepts — Fraud in AI in Financial Services.
Lesson · Locked
Worked example
Worked example — Fraud in AI in Financial Services.
Lesson · Locked
Hands-on practice
Hands-on practice — Fraud in AI in Financial Services.
Lesson · Locked
Module quiz: Fraud
Check what you learned in Fraud before moving on.
Quiz · Locked
Overview and set-up
Overview and set-up — KYC in AI in Financial Services.
Lesson · Locked
Core concepts
Core concepts — KYC in AI in Financial Services.
Lesson · Locked
Worked example
Worked example — KYC in AI in Financial Services.
Lesson · Locked
Hands-on practice
Hands-on practice — KYC in AI in Financial Services.
Lesson · Locked
Module quiz: KYC
Check what you learned in KYC before moving on.
Quiz · Locked
Graded project: AI in Financial Services
Apply everything from AI in Financial Services in one graded, portfolio-ready build.
Graded project · Locked
Applied learning project
Use Graded project: AI in Financial Services to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Your instructor
Software & cloud
Helps new developers build reliable products through clear explanations and guided practice.

“I use what I learned in my work now, not in some distant future project.”
Continue with
Following the order of AI for Banking & Fintech.
Next lesson
Quick start: clean a messy spreadsheet with AI
AI in Financial Services
8 min · Resume
Course 3 in the track
Capstone: AI Use Case for Your Institution
Business case, Prototype, Governance, and more.
Beginner · Course · 3 weeks at 5 hrs/week
Course 4 in the track
Risk, Fraud & Credit Analytics
Models, Monitoring, Alternative data, and more.
Beginner · Course · 3 weeks at 5 hrs/week
Course 5 in the track
Product Innovation & Mobile Money
Design, Data, Partnerships, and more.
Beginner · Course · 3 weeks at 5 hrs/week
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Keep going
Chatbots, KYC automation, WhatsApp banking, and more.
Business case, Prototype, Governance, and more.
Models, Monitoring, Alternative data, and more.
Design, Data, Partnerships, and more.