Customer Service & Onboarding with AI
Chatbots, KYC automation, WhatsApp banking, and more.
Course 3 of 5
Business case, Prototype, Governance, and more.
Yiga AI
Beginner · Course · 3 weeks at 5 hrs/week
What you’ll learn
AI in Financial Services
Customer Service & Onboarding with AI
Risk, Fraud & Credit Analytics
Product Innovation & Mobile Money
Syllabus
3 modules · 16 lessons · 11 hours · 1 graded project
660 minutes of guided lesson time.
Sign in and enrol to unlock every lesson. The first lesson is open as a preview.
Overview and set-up
Overview and set-up — Business case in Capstone: AI Use Case for Your Institution.
Lesson
Core concepts
Core concepts — Business case in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Worked example
Worked example — Business case in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Hands-on practice
Hands-on practice — Business case in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Module quiz: Business case
Check what you learned in Business case before moving on.
Quiz · Locked
Overview and set-up
Overview and set-up — Prototype in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Core concepts
Core concepts — Prototype in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Worked example
Worked example — Prototype in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Hands-on practice
Hands-on practice — Prototype in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Module quiz: Prototype
Check what you learned in Prototype before moving on.
Quiz · Locked
Overview and set-up
Overview and set-up — Governance in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Core concepts
Core concepts — Governance in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Worked example
Worked example — Governance in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Hands-on practice
Hands-on practice — Governance in Capstone: AI Use Case for Your Institution.
Lesson · Locked
Module quiz: Governance
Check what you learned in Governance before moving on.
Quiz · Locked
Graded project: Capstone: AI Use Case for Your Institution
Apply everything from Capstone: AI Use Case for Your Institution in one graded, portfolio-ready build.
Graded project · Locked
Applied learning project
Use Graded project: Capstone: AI Use Case for Your Institution to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Your instructor
AI for professions
Shows working professionals how to use AI responsibly inside everyday workflows.

“The examples felt relevant to public service and worked on the connection I actually have.”
Continue with
Following the order of AI for Banking & Fintech.
Next lesson
Overview and set-up
Capstone: AI Use Case for Your Institution
40 min · Resume
Course 4 in the track
Risk, Fraud & Credit Analytics
Models, Monitoring, Alternative data, and more.
Beginner · Course · 3 weeks at 5 hrs/week
Course 5 in the track
Product Innovation & Mobile Money
Design, Data, Partnerships, and more.
Beginner · Course · 3 weeks at 5 hrs/week
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Keep going
Chatbots, KYC automation, WhatsApp banking, and more.
Credit scoring, Fraud, KYC, and more.
Models, Monitoring, Alternative data, and more.
Design, Data, Partnerships, and more.