Yiga AI

Course 1 of 5

Customer Service & Onboarding with AI

Chatbots, KYC automation, WhatsApp banking, and more.

Yiga AI

Beginner en

Beginner · Course · 3 weeks at 5 hrs/week

Duration
3 weeks
Effort
5 hrs/week
Lessons
12
Hands-on exercises
12
Projects
1
Language
en

What you’ll learn

Skills you can put to work.

AI in Financial Services

Customer Service & Onboarding with AI

Risk, Fraud & Credit Analytics

Product Innovation & Mobile Money

Syllabus

Every module, step by step.

3 modules · 16 lessons · 11 hours · 1 graded project

660 minutes of guided lesson time.

Sign in and enrol to unlock every lesson. The first lesson is open as a preview.

Module 1 · 5 lessons · 3 hoursChatbotsModule 1 of 3 in Customer Service & Onboarding with AI.

  1. Overview and set-up

    Overview and set-up — Chatbots in Customer Service & Onboarding with AI.

    Lesson

    40 min

  2. Core concepts

    Core concepts — Chatbots in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — Chatbots in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — Chatbots in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  5. Module quiz: Chatbots

    Check what you learned in Chatbots before moving on.

    Quiz · Locked

    20 min
Module 2 · 5 lessons · 3 hours LockedKYC automationModule 2 of 3 in Customer Service & Onboarding with AI.

  1. Overview and set-up

    Overview and set-up — KYC automation in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — KYC automation in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — KYC automation in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — KYC automation in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  5. Module quiz: KYC automation

    Check what you learned in KYC automation before moving on.

    Quiz · Locked

    20 min
Module 3 · 6 lessons · 5 hours LockedWhatsApp bankingModule 3 of 3 in Customer Service & Onboarding with AI.

  1. Overview and set-up

    Overview and set-up — WhatsApp banking in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  2. Core concepts

    Core concepts — WhatsApp banking in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  3. Worked example

    Worked example — WhatsApp banking in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  4. Hands-on practice

    Hands-on practice — WhatsApp banking in Customer Service & Onboarding with AI.

    Lesson · Locked

    40 min

  5. Module quiz: WhatsApp banking

    Check what you learned in WhatsApp banking before moving on.

    Quiz · Locked

    20 min

  6. Graded project: Customer Service & Onboarding with AI

    Apply everything from Customer Service & Onboarding with AI in one graded, portfolio-ready build.

    Graded project · Locked

    120 min

Applied learning project

Make the learning visible.

Use Graded project: Customer Service & Onboarding with AI to apply this course to a practical challenge. You’ll finish with a clear solution and the reasoning behind your choices.

Apply the course’s core skillMake and explain practical decisionsCreate evidence you can share
Daniel O., Data & analytics

Your instructor

Daniel O.

Data & analytics

Turns real African data problems into practical lessons learners can apply immediately.

Brian Okello, Yiga learner

“The course content made machine learning understandable, and the practice kept me moving.”

Brian Okello

Software developer, Kampala

Continue with

Your next best step.

Following the order of AI for Banking & Fintech.

See the full chain

Next lesson

Overview and set-up

Customer Service & Onboarding with AI

40 min · Resume

Course 2 in the track

AI in Financial Services

Credit scoring, Fraud, KYC, and more.

Beginner · Course · 3 weeks at 5 hrs/week

Course 3 in the track

Capstone: AI Use Case for Your Institution

Business case, Prototype, Governance, and more.

Beginner · Course · 3 weeks at 5 hrs/week

Course 4 in the track

Risk, Fraud & Credit Analytics

Models, Monitoring, Alternative data, and more.

Beginner · Course · 3 weeks at 5 hrs/week

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